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How to Reconfirm Your SASSA SRD Grant (2026) - Step-by-Step

Updated on 17 March 2026

SASSA periodically requires SRD R370 beneficiaries to reconfirm their details to continue receiving payments. If you don't reconfirm when required, your grant may be suspended or cancelled, and you would need to reapply from scratch.

This guide explains exactly what reconfirmation is, when you need to do it, how to reconfirm online and via WhatsApp, and what to do if something goes wrong.

What Is SRD Reconfirmation and Why Is It Required?

Reconfirmation is SASSA's way of ensuring that everyone receiving the SRD R370 grant still qualifies. The SRD grant is a temporary relief measure, not a permanent grant like the Old Age Grant or Disability Grant. Because of this, SASSA needs to periodically verify that:

  • You are still alive and active - reconfirmation proves you are still present and claiming the grant. This helps SASSA remove deceased or inactive applicants from the system
  • Your details are still correct - your cellphone number, bank account, and personal information must be up to date for SASSA to process your payment
  • You still qualify - your circumstances may have changed since you first applied. Reconfirmation gives SASSA a trigger to re-verify your eligibility
  • Fraud prevention - reconfirmation helps SASSA identify and remove fraudulent applications from the system

Think of reconfirmation as telling SASSA: "Yes, I'm still here, I still need the grant, and my details are still the same." It takes just a few minutes but is essential to keep your grant active.

When Is Reconfirmation Needed?

SASSA does not require reconfirmation every month. Instead, reconfirmation periods are announced as needed. Here is what to know:

  • Announced periods: SASSA announces reconfirmation windows through SMS, social media, and official statements. When a reconfirmation period opens, all active SRD beneficiaries must reconfirm within the deadline
  • Typical frequency: Historically, SASSA has required reconfirmation once or twice per year, though this can change. In 2024-2025, multiple reconfirmation rounds were conducted
  • SMS notification: You will typically receive an SMS from SASSA telling you to reconfirm. The SMS will include instructions or a link
  • Check the portal: You can also check for active reconfirmation notices by visiting srd.sassa.gov.za

Important: Do not wait for an SMS. If you see announcements about a reconfirmation period on SASSA's social media or news, go ahead and reconfirm on the portal. SMS delivery is not guaranteed.

How to Reconfirm Online - Step by Step

The primary and most reliable way to reconfirm is through the official SRD website:

  1. Go to the SRD portal: Open srd.sassa.gov.za in your web browser
  2. Find the reconfirmation option: During an active reconfirmation period, you will see a clear option or button to reconfirm. This may be labelled "Reconfirm", "Confirm your details", or similar
  3. Enter your ID number: Type your 13-digit South African ID number
  4. Enter your cellphone number: Use the same cellphone number registered on your SRD application
  5. Verify with OTP: Click "Send Pin" and enter the one-time PIN sent to your phone via SMS. If you don't receive the OTP within a few minutes, check that your phone has signal and try again
  6. Review your details: The portal will show your current personal details and banking information. Check that everything is correct:
    • Your name and surname match your ID
    • Your cellphone number is correct and active
    • Your bank account is in your name and active
  7. Update if needed: If any details have changed, update them now. For banking details changes, see our banking details guide
  8. Confirm and submit: Once you've reviewed everything, confirm and submit your reconfirmation
  9. Save confirmation: You should receive a confirmation SMS or see a success message on screen. Save this as proof that you reconfirmed

The entire process takes about 2-5 minutes if you have your ID, phone, and banking details ready.

How to Reconfirm via WhatsApp

During some reconfirmation periods, SASSA enables reconfirmation through their official WhatsApp channel. Here is how:

  1. Open WhatsApp and go to the official SASSA number: 082 054 0016
  2. Send the word RECONFIRM (or follow the menu prompts)
  3. Follow the instructions: The chatbot will guide you through entering your ID number and confirming your details
  4. Complete the process: Answer all prompts and confirm your information

Note: WhatsApp reconfirmation is not always available - it depends on whether SASSA has enabled it for the current period. If the WhatsApp option doesn't work, use the online portal instead.

What Happens If You Don't Reconfirm?

Missing the reconfirmation deadline has serious consequences:

  • Grant suspension: Your SRD payments will be stopped. You will not receive R370 for months where you did not reconfirm
  • Grant cancellation: If you don't reconfirm for an extended period, SASSA may cancel your application entirely
  • Need to reapply: After cancellation, you would need to submit a completely new SRD application. This means going through the full verification process again, which can take 2-6 weeks
  • Lost months: Months where your grant was suspended due to not reconfirming are generally not back-paid. The payment for those months is lost

This is why it's crucial to reconfirm as soon as SASSA announces a reconfirmation period. Don't put it off - it only takes a few minutes.

How to Check If Your Reconfirmation Was Successful

After completing the reconfirmation process, verify that it was recorded by SASSA:

  1. Check for confirmation SMS: SASSA usually sends a confirmation message after successful reconfirmation
  2. Check your SRD status: Visit srd.sassa.gov.za/sc19/status and check your status for the current and upcoming months
  3. Look for active status: If your grant status shows Pending or Approved for the next month (not "Cancelled" or "Not reconfirmed"), your reconfirmation was successful
  4. Watch for payment: The surest sign of successful reconfirmation is receiving your next SRD payment during the payment window

If you're unsure whether your reconfirmation went through, try reconfirming again on the portal. There is no penalty for reconfirming more than once - SASSA will simply record the latest confirmation.

Common Problems During Reconfirmation

1. OTP not received

This is the most common problem. If you don't receive the one-time PIN:

  • Make sure your phone has signal and is not in airplane mode
  • Wait at least 2-3 minutes before requesting another OTP
  • Check that you are using the same cellphone number registered on your SRD application
  • If your phone number has changed, you'll need to contact SASSA at 0800 60 10 11 to update it before you can reconfirm
  • Try again later - the SRD portal experiences heavy traffic during reconfirmation periods, which can delay OTP delivery

2. Website not loading or showing errors

During reconfirmation periods, the SRD website gets very high traffic and may be slow or unavailable:

  • Try early in the morning (before 8am) or late at night when traffic is lower
  • Clear your browser cache and cookies, then try again
  • Use a different browser (Chrome, Firefox, or Samsung Internet all work)
  • Make sure you're on the correct URL: srd.sassa.gov.za
  • If using mobile data, check you have sufficient data or use free Wi-Fi

3. "Record not found" or "No active application"

If the portal says it cannot find your record:

  • Double-check your ID number - make sure all 13 digits are correct
  • Ensure you are using the phone number linked to your SRD application, not a different one
  • Your application may have already been cancelled. In this case, you need to submit a new SRD application

4. Banking details rejected during reconfirmation

If you try to update your banking details during reconfirmation and they are rejected:

  • The bank account must be in your own name (matching your ID)
  • The account must be active and open
  • Check that the account number and branch code are correct
  • Some account types (e.g., credit card accounts) are not accepted
  • See our detailed banking details guide for help

5. Reconfirmed but status still shows "Not reconfirmed"

If your status hasn't updated after reconfirming:

  • Wait 24-48 hours - the system may take time to update
  • Try reconfirming again to be safe
  • If it still doesn't update after 48 hours, call SASSA at 0800 60 10 11 with your confirmation details

FAQ - SASSA SRD Reconfirmation

What is SASSA SRD reconfirmation?
It's a process where you confirm to SASSA that you still qualify for the SRD R370 grant and that your details are correct. SASSA requires this periodically to keep your grant active.
How do I reconfirm online?
Visit srd.sassa.gov.za, find the reconfirmation option, enter your ID and cellphone number, verify with OTP, review your details, and submit.
How often do I need to reconfirm?
SASSA announces reconfirmation periods as needed, typically once or twice per year. Watch for SMS notifications and check the SRD portal regularly.
What happens if I don't reconfirm?
Your SRD payments will be suspended and eventually your application may be cancelled. You would need to submit a new application to start receiving the grant again. Months missed due to not reconfirming are generally not back-paid.
Can I reconfirm via WhatsApp?
Sometimes, yes. During certain reconfirmation periods, SASSA enables WhatsApp reconfirmation at 082 054 0016. However, the online portal is the primary method and is always available during reconfirmation periods.
How do I know if my reconfirmation was successful?
You should receive a confirmation SMS. You can also check your status at srd.sassa.gov.za/sc19/status - if it shows Pending or Approved for the next month, reconfirmation was successful.

Related SASSA Pages

Disclaimer: We are not associated with SASSA in any way. We provide independent information to help you. For official info visit www.sassa.gov.za or call the toll-free line 0800 60 10 11 or email GrantEnquiries@sassa.gov.za.

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