SRD Appeal (2025)

When can you appeal?

Appeal within 90 days of a decline. You can appeal each declined month separately.

Common decline reasons

• Income above R624 detected in bank data
• Receiving another grant, UIF, or NSFAS
• Identity mismatch or data errors

How to appeal (online via ITSAA)

1. Open the official tribunal portal: srd.sassa.gov.za/appeals (Independent Tribunal for Social Assistance Appeals – ITSAA)
2. Enter your 13‑digit ID and the cellphone number used on your SRD application
3. Click Send Pin, enter the OTP to authenticate
4. Select the month, state your reason clearly, and upload supporting proof (e.g., bank statement showing no income)
5. Submit and save your reference. Check the portal regularly for updates

Track your appeal status

Use the same portal to view results for each month you appealed. Typical statuses: Pending, Approved (appeal successful), Declined (appeal unsuccessful).

After you appeal

• Reviews can take 60–90 days. If successful, unpaid months are back‑paid.
• Keep your contact and bank details updated to avoid further delays.

Important

• Appeal status is managed by ITSAA and is separate from the general SRD status. Your SRD page updates after SASSA receives the tribunal outcome.
• Only use the official appeals portal. Avoid third‑party sites.

Need banking help? Change Banking Details

Note: WhatsApp 082 054 0016 is an information channel only (no status results). For phone help, call the toll‑free SASSA line at 0800 60 10 11.