SASSA SRD declined reasons - explained one by one

Updated on 14 June 2026

SASSA shows a specific reason next to the month that was declined on your SRD R370 status check. Each reason has its own meaning and its own fix - some you can solve in 24 hours, others need a Department of Labour letter or a Home Affairs visit. Pick the exact message you saw below for a focused guide.

For a general overview of declines, the appeal flow, and the 90-day deadline, see our main SRD declined status page.

Pick your exact decline message

Income & employment records

• Alternative income source identified - why SASSA flags this and how to appeal with bank statements.
• UIF registered - the #1 wrongful decline. Get a UIF "no payments" letter and appeal.
• IRP5 registered - SARS PAYE records flag you; prove no current income.
• NSFAS registered - if your funding ended, appeal with NSFAS proof.
• Government payroll registered (PERSAL) - former teachers, nurses, SAPS, election officials.
• SETA intern - completed your learnership but database not updated.

Other grants & relief programmes

• Existing SASSA grant - caregiver grants for children shouldn't disqualify you.
• Farmer / Spaza / Sport Relief - COVID-era grants still on the database.
• Debt relief programme - NCR debt review database flag.
• Debtor (DEBTOR_ADMIN) - you owe SASSA money from a previous grant.

Identity & verification

• Identity verification failed - matching SASSA records with Home Affairs and how to fix mismatches.
• Biometric verification failed - face scan didn't work; retry or visit a SASSA office.
• Bank account verification failed - payment failed; fix banking details on the SRD portal.

Fraud & risk flags

• Referred to SAFPS - flagged on the Southern African Fraud Prevention Service database.
• Referred (Linked Risk Mobile) - your phone number is flagged on SASSA's anti-fraud system.

Status & application issues

• In government facility - prison, state hospital or state care.
• Self-exclusionary response found - your form answers triggered the decline.
• Post Office not selected - what this means and how to choose a payment method.

Other common decline reasons

If your message is not in the list above, see the general guide. Common decline reasons include:

• Receiving another grant - caregivers of child-grant recipients are sometimes mis-flagged. See our existing SASSA grant guide.
• Bank account mismatch - the account must be in your name. See our bank account verification guide.
• Duplicate application - call 0800 60 10 11.

Related SRD pages

• SRD declined - main guide and appeal flow
• SRD appeals - step by step
• How long does each SASSA step take?
• Check your SRD status

Sources

• South African Social Security Agency (SASSA) - sassa.gov.za
• Department of Social Development - dsd.gov.za
• SASSA SRD Portal - srd.sassa.gov.za

This guide is maintained by OurPower and updated regularly to reflect current SASSA procedures and payment amounts.