SASSA SRD declined reasons - explained one by one

Updated on 30 April 2026

SASSA shows a specific reason next to the month that was declined on your SRD R370 status check. Each reason has its own meaning and its own fix - some you can solve in 24 hours, others need a Department of Labour letter or a Home Affairs visit. Pick the exact message you saw below for a focused guide.

For a general overview of declines, the appeal flow, and the 90-day deadline, see our main SRD declined status page.

Pick your exact decline message

• Post Office not selected - what this means and how to choose a payment method.
• Alternative income source identified - why SASSA flags this and how to appeal with bank statements.
• Identity verification failed - matching SASSA records with Home Affairs and how to fix mismatches.

Other common decline reasons

If your message is not in the list above, see the general guide. Common decline reasons include:

• UIF registered - thousands are wrongly flagged. Get a UIF letter from Department of Employment and Labour. Full appeal guide.
• NSFAS funding detected - if your funding has ended, appeal with proof from NSFAS.
• Receiving another grant - caregivers of child-grant recipients are sometimes mis-flagged. Appeal with proof.
• Bank account mismatch - the account must be in your name. Update via the SRD portal.
• Duplicate application - call 0800 60 10 11.

Related SRD pages

• SRD declined - main guide and appeal flow
• SRD appeals - step by step
• How long does each SASSA step take?
• Check your SRD status